CHIE Japanese Incense - Palo Santo

We get it—ordering online can be tricky, and we know it’s a personal decision. At Maker + Muse, we want you to be delighted with your purchase. If you need to return or exchange something, we've got your back!

Enjoy free returns on full-priced items within 14 days of receiving your order (note that all sale items are final sale). Choose between store credit, a different item, or a refund to your original payment method.

Just ensure your return is in its original packaging and unused/unworn. We’re here to make the process as smooth as possible!

Here’s what to do:

1. Repackage your item in the box we used to ship it to you.
2. Email us at hello@maker-muse.com to let us know you want to process a return.
3. Once we approve your return, we will email you back a return label.
4. Print out the label and affix it to your return package.
5. You can then drop it off at your nearest U.S. Post Office location.

Once we receive your return, a credit will be applied to your original payment method and you will receive a notification. Please allow 2-3 business days for processing and 5-10 business days for your bank to post the refund.

Please note:  Any item from our "On Sale" collection is considered FINAL SALE and is not returnable.

Annual Summer and Winter Sale Terms: Sale prices apply to in-stock merchandise only — no discounts given on special orders / Qualifying items are designated on the website and in-store. Excludes select merchandise / Discount does not apply to previous purchases or the purchase of a Gift Card / Cannot be combined with any other promotion or discount / Maker + Muse Reward Cards cannot be used during the sale / Discount applies to merchandise total before tax (and shipping, if applicable) / Any item marked down 40% or more is considered Final Sale and cannot be returned or exchanged.

Get ready for an adventure in style — spend $150 and unlock free ground shipping on your journey to being fabulously fashionable!

You can read more about shipping details here.

In some cases, yes we do. However, if you've visited our store in Maplewood, New Jersey, then you know we pride ourselves on offering unique, handmade treasures. Our in-store mantra is simple: if you love it, snag it now! Once it's gone, it might be gone for good.

Absolutely! If you want your purchase gift-wrapped, select the Gift Wrap option at checkout and for a $5.00 fee, we'll wrap it in our signature paper and ribbon.

Add a personal touch by filling out the Gift Message section, and we'll include a card for the recipient.

Make sure to enter the RECIPIENT'S name and address in the Shipping Address section at checkout, and we'll send it directly to them!

To order a Gift Card, click here: Gift Card.

1. Choose your desired amount.
2. Enter your email if you want the Gift Card emailed to you — or enter the recipient's email if you want it sent directly to them.

The email confirmation will include a 15-digit Gift Card code, which is needed to redeem the card on our website. These codes are valid only on our website, not in our store.