Return Policy
ONLINE RETURN POLICY:
We understand the challenges of ordering online and know it is a very personal decision. Sometimes it can be easier to make this decision when the item is in your hands.
If you decide that what you have ordered is not right for any reason, items purchased ONLINE from www.maker-muse.com may be returned within 14 days of receipt, as long as they are returned unused and in pristine, original condition — and in the case of Jewelry, Apparel, Outerwear, Scarves, Hats and Gloves must be unworn.
All returns require authorization — please email hello@maker-muse.com for a return authorization. Returns must be postmarked within 14 days of the receipt.
Shipping costs are non-refundable and return shipping cost is the responsibility of the customer, except in the case of damaged goods.
Once we receive your return, please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email once we have processed your refund.
"On Sale" Items: Any item from our "On Sale" collection is considered FINAL SALE and is not returnable.
Annual Summer and Winter Sale Terms: Sale prices apply to in-stock merchandise only — no discounts given on special orders / Qualifying items are designated on the website and in-store. Excludes select merchandise / Discount does not apply to previous purchases or the purchase of a Gift Card / Cannot be combined with any other promotion or discount / Maker + Muse Reward Cards cannot be used during the sale / Discount applies to merchandise total before tax (and shipping, if applicable) / Any item marked down 40% or more is considered Final Sale and cannot be returned or exchanged.
MAPLEWOOD STORE RETURN POLICY:
Maker + Muse accepts returns on items purchased in our Maplewood, NJ store for exchange or store credit only within 30 days of purchase. All items must be returned unused and in pristine, original condition — and in the case of Jewelry, Apparel, Outerwear, Scarves, Hats and Gloves must be unworn. Original receipt or gift receipt must be included.
Our Unique Artisan-Made Products
If you’ve shopped with us in person at our store in Maplewood, you know that we specialize in one-of-a-kind, handmade items. We typically do not carry additional stock in the items we feature — so, as we tell our in-store customers, if you love it, get it now! Once it’s gone, there’s a chance we won’t be able get another one.
SPECIAL ORDERS:
All special orders must be processed through our brick and mortar store and will require a 50% deposit. The balance due (plus any shipping costs) must be paid prior to shipping. Please email hello@maker-muse.com or call us during our business hours at 973-313-2722 for more information.
In some cases if something is marked “sold out” on our website, we can inquire about getting another for you … depending on availability from our artists and makers. If it’s a handmade item — or a piece of jewelry that contains natural stones — please be aware that each piece will vary slightly. That’s part of the inherent beauty!